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With a retainer, everything is pre-negotiated: response times, access, rates, and playbooks. When an incident occurs, we mobilize immediately. Without a retainer, you're finding a vendor, negotiating contracts, and setting up access-all while attackers are active in your environment.

The retainer includes proactive value: quarterly tabletop exercises, IR plan reviews, threat briefings, and security advisory hours. Most clients use 60-80% of their retainer hours for proactive work. The remaining hours are your insurance for when you need immediate response.

Yes. Most cyber insurance policies require or strongly incentivize having an IR retainer in place. We can provide documentation for your insurer showing your IR capabilities and response SLAs.

The retainer includes a bank of pre-paid hours (varies by tier). Incident response during a declared incident draws from this bank at a reduced rate. If you exceed your hours during a major incident, additional hours are billed at a pre-negotiated rate-still lower than crisis rates.

During onboarding, we establish secure access methods and credentials that are ready to activate. This might include VPN access, jump boxes, or cloud console access. All access is documented and auditable.

All incident response work can be conducted under attorney-client privilege when coordinated with your legal counsel. We have experience working with major law firms and can structure engagement to protect privilege.

We provide guidance on notification requirements (GDPR, HIPAA, state breach laws, etc.) and help prepare notification content. Actual notifications are made by you or your legal team, but we provide all technical details needed.

Every incident concludes with a post-incident review: what happened, how it was handled, and what can be improved. We provide a detailed incident report and work with you to implement hardening recommendations.